Contact SteamStats
Email support@steamstats.io about anything in SteamStats: setup, data, billing, Publisher pricing or a security report. Signed-in users can also write from Help inside the app, which attaches the message to their organization. Every message becomes a ticket, and replies arrive by email with the ticket reference in the subject line.
Last reviewed · SteamStats team
What happens to a message
- An email to support@steamstats.io is always read by a person before anyone replies.
- A message from Help about billing, data or your account can get an answer prepared automatically when it clearly matches a known answer. That email says it was prepared automatically, and replying to it hands the ticket to a person.
- Bug reports and feature requests always go to a person.
- A reply to any support email joins the same ticket. Signed-in users also see their organization's tickets under Help.
Details that speed things up
- The game's name and Steam app ID.
- The page or chart, and the date and time you looked at it.
- What you expected to see, and what you saw instead.
Publisher and agency pricing
Publisher is a custom per-game quote for studios and agencies from 10 games or 2 Steamworks accounts, with invoicing. A quote is based on the number of games and Steamworks accounts.
Security reports
Security issues go to the same address. The Security page describes how keys and studio data are protected.